Refund & Cancellation Policy

This policy covers NFC cards bought from Fastap, products and services bought from sellers on the Fastap marketplace, and bookings made through a card.

1. NFC card orders

Cancelling

• You can cancel for a full refund while the order status is Placed, before we start production. Write to us with your order number at [email protected].
• Cards are personalised with your details, so an order cannot be cancelled once it is In production or later.

Damaged, defective or wrong cards

• Tell us within 7 days of delivery, with your order number and photos of the card and packaging.
• If the card is damaged in transit, does not work, or does not match the details you ordered, we will replace it free of charge or, if that is not possible, refund you in full.
• Mistakes in details you entered yourself are not a defect; we can reprint at the normal price.

2. How refunds are paid

• Refunds go back to the original payment method (UPI, card or net banking).
• We start the refund within 2 working days of approving it. Your bank or payment partner usually credits it within 5-7 working days after that.
• You will get an e-mail with the refund amount and reference. A partial refund shows the amount refunded against your order.
• If money was debited but the payment failed or was not confirmed, no order is placed and the payment partner reverses the amount automatically, usually within 5-7 working days.

3. Marketplace purchases

• Products and services on the marketplace are sold by independent sellers. Each seller's return and cancellation terms, where they differ, are shown on their product page.
• If a seller cancels your paid order, you receive a full refund automatically.
• If an item does not arrive or is not as described, contact the seller first from your order page; if it is not resolved, contact us and we will step in.
• Digital products can't be returned once downloaded, unless the file is faulty or not as described.

4. Bookings and appointments

• You can cancel or reschedule a booking from the link in your confirmation e-mail until the cut-off shown there.
• Any advance or fee paid directly to the card owner (for example a clinic's consultation fee) is refunded by that owner under their own policy.

5. Seller payouts after a refund

When a marketplace order is refunded, the seller's earnings and Fastap's fees on that order are reversed in the same proportion.